If you change a phone out with a different model than what is shown on the extension in the phone system, it will not accept a pin number. See b...

If you need to change the email address for Voicemail Emails, here is the location:

Sometimes a phone will randomly dump to a pin prompt.  This is usually due to the MAC address in the phone system not updating or being incorre...

Phone extensions are tied to the phone / MAC address.  You can physically move a phone to a new location and it will keep the extension assigne...

This area in the phone system is for Phone Hotkeys.  If you need to clear hotkeys or copy them to a new extension, you can do so here. Yo...

A common issue with the Mitel phones is the Handsets will stop pairing / charging. Charging issues are either the connectors need cleaned on the p...

If you have a phone that won't make / receive calls, stuck on dial tone when calling, etc., try the below before escalating: Reboot phone - ...